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Beer Cartel Help Desk

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General Questions

Can I click and Collect / order online and pick up?

Can I choose the beers included in a mixed pack?

Auto Email Notifications for Out Of Stock Products

Can beer be aged?

Can I add more beers to a specific pack?

Can I have a gift certificate sent to myself?

Can I order over the phone or by email?

Do you offer wholesale pricing?

Do you sell 5 litre kegs?

How are glassware orders packaged?

How do I place an order?

I entered the wrong address in for my order, what can I do?

My gift certificate won't work, what can I do?

The beer I received is past its best before date

What are your payment options?

What happens if my Parcel is damaged in transit?

What is the weight of a beer pack / case?

Do you match competitors prices?

Do you sell alcohol free beers?

Do you stock gluten reduced / free beers?

Do you stock lots of cider?

Do you supply larger kegs for home consumption (20L - 50L)?

Does beer expire?

How are gift cards sent?

How is my information stored?

Can you special order in a beer for me?

Do you gift wrap?

Do you have a customer loyalty program?

Do you have a phone number I can call?

I'm a supplier / brewery how do I get my beers listed on your site?

My Gift Certificate doesn't look good, can you send me another?

Why do you ask for my Date of Birth (DOB)?

Will I receive a tracking number?

Can you support our Charity / silent auction night?

Do you accept PayPal/EFT/Cheque as methods of payment?

Do you have any specials or deals?

Large Order enquiries

Which beers are best drunk fresh?

Why haven't I received my order confirmation email?

Out of Stock Items - When will this item be back in stock

The beer I recently purchased from Beer Cartel was off/ no good.

Do you stock X beer?

I can't seem to place an order for a Gift Certificate?

I need a copy of the receipt / tax invoice

What does the packaging look like? / What is my order shipped in?

What gifts / gift packs do you recommend?

What is the the minimum order quantity?

What new/seasonal beers do you have?

The price of a product looks incorrect

There was a payment / order issue with my order

Which products do you have that are unfiltered/un-pasteurised/preservative free?

What is the size of the 1L stein glass

Where do you deliver?

Do you have a store or are you just online?

Can I ask that a parcel be left unattended?

Can I place an order from overseas to have it delivered to an Australian address?

Can you delay a parcel from being shipped?

Can you deliver to a hotel, office or hospital?

Can you deliver to a PO Box?

Can you deliver to Australia Post Parcel Lockers?

Can you ship overseas? Do you deliver outside of Australia?

Christmas Shipping Deadlines

Damaged article

Do you guarantee next day delivery?

Do you have specific delivery day?

Do you include an invoice with pricing in your orders?

Do you offer express/next day shipping?

Do you ship / deliver internationally?

Freight is expensive, do you offer discounts?

How long is delivery to [insert location]?

I ordered before 1pm why has my order not shipped yet?

Incorrect stock delivered

I've entered the delivery address incorrectly, entered wrong email or phone number

My order has not yet been sent / is still listed as awaiting fulfilment on website.

Parcel not yet arrived

What is my order shipped in?

Where in Australia do you deliver?

Delivery

Can I buy a beer subscription as a gift?

Can I cancel my beer club subscription?

Can I choose which beers are included in the club pack?

Do you have a pay by the month option?

I can't login to my beer subscription?

I want to update my Credit Card details for my beer subscription

Is there a gift card I can send or give to the recipient?

Is there a minimum membership length?

What is included in each subscription pack?

Where do I access tasting notes?

Beer Subscription General Questions

Can I purchase more than one subscription?

Can I put my beer subscription on hold?

Can I use a gift certificate for a beer subscription?

Who do I contact if I have any issues relating to the beer subscription or delivery?

Beer Subscription Order Questions

When are monthly club packs delivered?

Can I add an authority to leave instruction so my beer subscription can be left if I'm not home?

Can I add delivery instructions?

Can I have a different address for delivery?

Can I update my delivery address for my beer subscription?

How much is delivery?

What happens if my delivery details were incorrect?

What if I’m not home to receive the delivery?

Who can sign for the delivery?

Who delivers the beers?

Beer Subscription Delivery

What size cans are included in the Advent Calendar?

Are there tasting notes for the Advent Calendar?

Do you offer any discount on the Advent Calendars?

How can I track the delivery of my Advent Calendar?

How will the Advent Calendar be packaged/shipped?

I ordered multiple Advent Calendars but only one has arrived?

What type of beers are included in the 2022 Advent Calendar?

When will I receive my Advent Calendar?

When will my Advent Calendar be dispatched?

Why hasn't my Advent Calendar been delivered?

Will you be doing a Cider or Expert Advent Calendar this year?

Will you be doing an Advent Calendar this year?

General Questions - Beer Advent Calendar

What is the procedure if I need to amend my order after purchase?

Can I replace an item after placing an order with Beer Cartel?

How do I verify I have not accidentally signed up for a subscription?

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